Cancellation and Refund Policy
In the unlikely event that you have to cancel your stay with us, the following cancellation and refund policy will apply:
• If you provide more than 60 days notice of your cancellation, a full refund of your deposit will be given, less a $20 administration fee. Applies per site/cabin.
• If you provide less than 60 days, but more than 21 days notice of your cancellation, a 50% refund of your deposit will be given or a $20 admin fee will incur, whichever is the greater.
• If you provide less than 21 days notice of your cancellation, your deposit will not be refunded.
Unfortunately, we are unable to provide a refund for Early Departure or Change of Dates – Your booking is for a set time and once confirmed by you, any change will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.
Refund Conditions: If you have provided the necessary notice of cancellation as per the cancellation policy and you are eligible to receive a refund, please note that for security reasons the remaining deposit will be refunded to the original method of payment (i.e. credit card refunded onto the same card as the one the deposit was paid on)
Guests who fail to notify of cancellation or non-arrivals will forfeit all monies paid.
Peak Times: Peak times include school holidays, public holidays that fall over long weekends and special local events. Stricter conditions apply for peak season times.
Online Travel Agent Bookings: Each online booking website has its own cancellation/refund policy that may also be relevant to the specific deal that is being offered.